Privacy Policy
Privacy Policy
Effective Date: 9 April 2026
Business Name: Home Glow Cleaners
Home Glow Cleaners ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or services.
1. Information We Collect
We may collect and process the following personal data:
Full name
Email address
Phone number
Property address
Details about your cleaning requirements
Any additional information you provide via our contact or booking forms
We may also collect limited technical data such as IP address, browser type, and usage data through analytics tools.
2. How We Collect Your Data
We collect data when you:
Fill out a form on our website
Contact us via email, phone, or other communication methods
Request a quote or enquire about our services
3. How We Use Your Data
We use your personal data to:
Respond to enquiries and provide quotes
Arrange and manage cleaning services
Communicate with you regarding your request
Improve our website and services
Comply with legal obligations
4. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contractual necessity – to provide the services you request
Legitimate interests – to respond to enquiries and improve our services
Legal obligations – where required by law
5. Payments
Payments are primarily processed securely via Stripe. We may also accept alternative payment methods where agreed.
We do not store or have access to your full payment card details. Payment providers process your data in accordance with their own privacy policies.
6. Data Sharing
We do not sell your personal data.
We may share your information with:
Independent cleaners or contractors assigned to carry out services
Service providers (such as payment processors and website hosting providers)
Legal or regulatory authorities where required
All third parties are required to respect the security of your personal data.
7. Data Retention
We retain your personal data only for as long as necessary to:
Respond to enquiries and provide services
Maintain business records
Comply with legal, tax, and regulatory requirements
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.
9. Your Rights
Under UK data protection law, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing
Request restriction of processing
Request transfer of your data
To exercise any of these rights, please contact us at:
info@homeglowcleaning.uk
10. Marketing Communications
We do not send regular marketing communications.
However, we reserve the right to contact you via email or SMS regarding service-related updates or occasional offers where permitted by law. You can opt out of such communications at any time.
11. Cookies and Analytics
Our website may use cookies and similar technologies to enhance user experience and analyse website traffic.
We may use tools such as Google Analytics to understand how visitors interact with our website. This data is anonymised and used to improve our services.
You can control cookie preferences through your browser settings.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Email: info@homeglowcleaning.uk
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
By using our website and services, you agree to this Privacy Policy.